Terms of Service

Last updated: 5 November 2026

1. Acceptance of Terms

By accessing or using GIFTERNA or purchasing a product through our website, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase our products.

Please read these terms carefully before placing an order.

2. Our Services

GIFTERNA provides digital products and personalised digital gifting experiences.

All products are delivered digitally. We do not currently sell or ship physical products.

Product descriptions, prices, features, functionality and delivery information are displayed on the relevant product pages. These details may vary depending on the product.

Please review the product information carefully before making a purchase. If you have any questions about a product, contact us before placing your order.

3. Orders and Digital Delivery

When you place an order, you must provide accurate and complete information, including a valid email address.

Payment must be successfully completed before we begin processing your order, unless otherwise stated.

Once your payment has been confirmed, your digital product will normally be supplied using the delivery method stated on the relevant product page.

Depending on the product, delivery may include:

A download link provided after checkout.
A download link sent to your email address.
Access through your GIFTERNA account.
Other digital access instructions provided for the product.

Delivery times may vary depending on the product and the information or content required from you.

If you do not receive your digital product or experience difficulty accessing it, please contact us at hello@gifterna.com and include your order details.

4. Payments

The prices and available payment methods are displayed during the checkout process.

Payment is required before your digital product is supplied, unless otherwise stated.

You must ensure that the payment information you provide is accurate and that you are authorised to use the selected payment method.

We may be unable to process an order if payment is unsuccessful or cannot be verified.

5. Cancellation and Refunds

Because GIFTERNA supplies digital products, cancellation rights may differ from those applying to physical goods.

For certain digital content supplied online, you may lose your 14-day cancellation right once supply begins, but only where:

You have given your express consent for the digital content to be supplied before the end of the cancellation period.
You have acknowledged that you will lose your right to cancel once supply begins.
We have provided the required confirmation of your consent and acknowledgement.

Where these requirements have not been met, your statutory cancellation rights may still apply.

Nothing in these terms removes or limits your statutory consumer rights. This includes your rights if digital content is faulty, not as described, or does not meet the requirements of applicable consumer law.

Any eligible cancellation or refund will be handled in accordance with applicable law and our Returns, Refunds and Cancellations Policy.

Please contact hello@gifterna.com if you have a question about cancelling an order or requesting a refund.

6. Your Content

You may provide photographs, videos, audio recordings, text or other materials for the creation of your personalised digital product.

You retain ownership of the content you submit.

By submitting content, you give GIFTERNA permission to use, reproduce, process and store that content only as reasonably necessary to create, provide, host and deliver the digital product or service you have ordered and to provide related customer support.

You confirm that:

You own the content or have the necessary rights and permissions to provide it.
Your submission does not unlawfully infringe another person’s intellectual property, privacy or other rights.
You have obtained any necessary permission from people appearing in the content or whose personal information is included.
The content you provide complies with these terms and applicable law.

We do not claim ownership of your submitted content.

Further information about how we handle personal information and customer-submitted content is provided in our Privacy Policy.

7. Acceptable Use

You must not use GIFTERNA to upload, create, distribute or request content that:

Is illegal or unlawful.
Infringes another person’s intellectual property, privacy or other legal rights.
Is abusive, threatening, harassing or harmful.
Is sexually explicit or otherwise inappropriate for our services.
Promotes fraud, deception or other harmful activity.
Contains malicious software or is intended to compromise our website or services.

We reserve the right to refuse an order, restrict access to content or remove material that breaches these terms or applicable law.

Where appropriate, we may take action to protect our customers, website and services.

8. Intellectual Property

The GIFTERNA name, logo, branding, website design, text, graphics, software and other website materials are owned by GIFTERNA or its licensors, unless otherwise stated.

You must not copy, reproduce, modify, distribute, resell or commercially exploit our website materials or digital products without our prior permission, unless the applicable product licence expressly allows it or the law permits it.

Digital products purchased from GIFTERNA are provided for the intended personal or licensed use described on the relevant product page.

Any rights not expressly granted to you remain with GIFTERNA or the relevant rights holder.

9. Website Availability

We aim to keep our website and digital services available and operating properly. However, we cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend, restrict or update parts of the website for maintenance, security, technical issues or other operational reasons.

We will take reasonable steps to minimise disruption where possible.

10. Limitation of Liability

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that applicable law does not allow us to exclude.

We are responsible for providing digital products in accordance with applicable consumer law and the product description.

To the extent permitted by law, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in this section affects your statutory consumer rights.

11. Changes to Our Services and These Terms

We may update our website, products or services from time to time.

We may also revise these Terms of Service to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this page, together with the updated date.

Changes will not remove rights you already have under applicable consumer law.

12. Governing Law and Jurisdiction

These terms are subject to the laws of the country or jurisdiction in which the GIFTERNA business is legally established, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer, nothing in these terms affects any mandatory rights you may have to bring a claim in your country of residence or under applicable consumer protection law.

13. Contact Us

If you have any questions about these Terms of Service, your order or our digital products, please contact us:

GIFTERNA

Email: hello@gifterna.com

Website: https://gifterna.com/